FAQs

What kind of tours do you offer?

We run private, small-group day tours around Victoria — including the Great Ocean Road, Phillip Island (Penguin Parade), Murray River, and the Yarra Ranges/Yarra Valley. Each tour is relaxed, flexible, and led by a local guide.

How many people can join a tour?

Our luxury Mercedes-Benz vehicle seats up to 7 passengers comfortably. All tours are private — it’s just your group on board.

Where do tours depart from?

We offer hotel pick-up and drop-off for most Melbourne CBD and nearby locations. Staying further out? Contact us to arrange a convenient meeting point.

What’s included in the tour price?

Transport in a luxury vehicle, a local driver-guide, bottled water, and park entry fees where applicable. Some tours also include tastings or attraction tickets — check the specific tour page for details.

Do you offer child seats?

Yes. We can provide child or booster seats at no extra cost — please advise ages when booking.

What if the weather is bad?

Tours run rain or shine. We’ll adjust the order and timing of stops to keep you comfortable and make the most of the conditions.

Can we customise our tour?

Yes — within opening hours and travel time, we can prioritise the stops you care about most, add photo time, or skip others. We’ll shape the day to your interests where possible.

What’s your cancellation policy?

Please see our Terms & Conditions for full details.

Is there a lot of walking involved?

Most tours involve light walking (short trails and lookouts). We match the pace to your preferences and can keep walks minimal if needed.

How do I book?

Book on our website, call +61 434 412 288, or email hello@hellovictoria.com.au.

Still have questions? Feel free to contact us.