Privacy Policy
This Privacy Policy explains how Hello Victoria Tours collects, uses, and protects your personal information when you visit our website, make a booking, or communicate with us.
1. Introduction
Hello Victoria Tours (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).2. Information We Collect
We collect personal information necessary to provide our services and enhance your experience.- Information you provide: Name, email, phone number, accommodation or pickup details, booking information, payment details (processed securely via third-party providers), and any correspondence via forms, email, or social media.
- Information collected automatically: IP address, browser type, device data, pages visited, and analytics data via cookies and tracking tools (e.g., Google Analytics, Facebook Pixel).
3. How We Use Your Information
Your information is used to:- Process and manage bookings and payments
- Confirm reservations and send updates or tour details
- Respond to enquiries or support requests
- Improve our website and customer experience
- Send optional marketing updates (only if you opt in)
- Comply with legal or regulatory requirements
4. Sharing Your Information
We only share information when necessary to provide our services:- Booking platforms: Details may be shared with Rezdy, Bokun, Viator, Klook, or GetYourGuide for booking management.
- Service providers: Such as drivers, guides, payment processors, and analytics partners.
- Legal obligations: If required by law, court order, or regulatory authority.
5. Data Storage and Security
Your data is stored securely using modern encryption and restricted access. Payment data is handled through PCI-compliant payment processors. While we take reasonable steps to protect your information, no system can be guaranteed 100% secure.6. Cookies and Tracking
Our website uses cookies to enhance usability and analyse performance. Cookies may:- Remember your preferences and settings
- Measure site performance and user behaviour
- Serve relevant ads through Google or Facebook
7. International Data Transfers
Some third-party services we use may store or process data outside Australia. We take reasonable steps to ensure these providers comply with privacy standards consistent with the Australian Privacy Principles.8. Your Rights
You have the right to:- Access and correct your personal information
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached